General information

Prices

With Mood Minor ApS All prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold out items.

Payment

Mood Minor ApS receives payment with VISA-Dankort, VISA, Mastercard and MobilePay . Payment will only be debited from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items.

We accept payment with Anyday.
The amount will only be charged to your card when the item is shipped.
When you choose to pay with Anyday, the first payment will be deducted when the item is shipped. After that, you will pay your monthly payment on the last business day of the coming month, and three months ahead.
No fees or interest will be charged on your purchase if you pay on time. If you return your purchase, the agreement with Anyday will automatically terminate.

Delivery

Mood Minor strives to ship orders placed before 5 p.m. the same day, orders thereafter will be shipped the following business day.
We ship to all of Denmark.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods will be shipped either with DAO or GLS.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.

Delivery times start from DKK 39 and return prices start from DKK 52.5.

Right of complaint

There is a 2-year right of complaint according to the Danish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the product repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. Mood Minor ApS will cover return costs to a reasonable extent.

For returns, complaints and exercising the right of withdrawal, please send to:
Mood Minor ApS
Sofia Street 228 3.
9000 Aalborg
Cash on delivery shipments are not accepted.

Right of withdrawal

There is a 30-day full right of return on items purchased in our webshop.

The period is counted from that day;

- Where you receive the order.

- Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.

- Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.

- The first item in physical possession when it comes to regular delivery of goods over a specific period.

Cancellation must be notified to us no later than 30 days after purchase and from the cancellation you must return the shipment no later than 14 days after. The notification must be given by email at mail@moodminor.dk . In the notification you must clearly indicate that you wish to exercise your right of cancellation. Then you go to our return portal (You can find the link here )

You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.

Return

You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. When returning, you are responsible for ensuring that the item is properly packaged. You must enclose a copy of the order confirmation. The process will be faster if you also fill in and enclose our Withdrawal Form.
You bear the risk of the goods from the time of delivery until we have received them back.
We do not accept packages sent by cash on delivery.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them on in a physical store.

If the item has been tested beyond what is described above, it is considered used. This means that if you cancel the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase price back, you must therefore test the item without actually using it.

Refund

If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

Privacy Policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Telephone number
Email address
Information about what you have purchased

We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Mood Minor ApS . Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.

Complaints options – overview and links:

If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Complaints Resolution Center
Carl Jacobsen's Road 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: mail@moodminor.dk